Refund & Digital Product Policy

Last updated: 7 November 2026

This policy covers digital products bought on this website: the ebook + ready-to-use tools for each book, and the Complete Series.

1. How delivery works

• After a successful payment, your download link appears on the Instamojo confirmation screen and is also emailed to you, usually within a few minutes.

• Your purchase comes as a download (usually a ZIP file) containing the ebook PDF and its bonus resources.

• Nothing is posted to you. There are no shipping charges for website purchases.

2. If your download does not arrive

• Check your spam, junk and promotions folders.

• Check that you are looking in the inbox of the email address you entered at checkout.

• If you still cannot find it, email hello.vizdoms@gmail.com or message us on WhatsApp with your name and Instamojo payment ID. We will check the payment and resend your link.

3. When we give a refund

Because digital files can be downloaded immediately, purchases are final once delivered. We will give a full refund if:

• you were charged more than once for the same order;

• your payment went through but we cannot deliver your files within 3 working days of you contacting us;

• the file is corrupted or does not match what was described, and we cannot send a working replacement within 3 working days; or

• the law requires a refund.

A change of mind after the files have been delivered does not qualify for a refund.

4. Failed payments

If money was debited but the payment shows as failed, it is usually reversed automatically by your bank or by Instamojo. If it is not, contact us with the transaction details and we will help.

5. How refunds are paid

Approved refunds are made to the original payment method through Instamojo. The time it takes to reach your account depends on your bank or payment provider.

6. Purchases on Amazon and Pothi

The Kindle edition is sold by Amazon. The PDF and paperback are sold by Pothi.com, which also prints and ships the paperback. Delivery, returns and refunds for those purchases are handled by Amazon and Pothi under their own policies. Please contact them directly.

7. Your licence

Digital products are licensed for your personal use only. Please do not share or resell the files. See the Terms of Use for details.

8. How to contact us

Email hello.vizdoms@gmail.com or message us on WhatsApp with:

• your name and the email address used for the purchase;

• the product you bought;

• your Instamojo payment ID;

• a short description of the problem.

We aim to reply within 2 working days.

9. Changes to this policy

We may update this policy. The version on this page when you bought applies to your purchase.